Employees and service
Initially, the staff were referred to as “supervisors,” a name inspired by the elevated central booth they used to monitor the floor. It wasn't until 1982 that the role of 'Arcade Manager' was officially created. Before then, regional managers handled the heavy lifting, with each person overseeing up to 15 different locations.
In 1982, the first Arcade managers were appointed. Until that point, regional managers had been responsible for operations in the Arcades, each overseeing up to 15 venues.
In the 1970s, the typical look consisted of a white shirt or blouse paired with black trousers and a bright orange waistcoat, though wearing this uniform wasn't strictly required yet.
Over the years, MERKUR Arcades constantly refined their hospitality. Even in the earliest days, guests were offered coffee, though it was served in simple plastic cups back then.